This Guideline supports the Directive on Internal Support Services and will also support organizations in pursuing consolidation and greater efficiencies in The approaches outlined in the Guideline on Service Agreements: Essential Elements reflect current best practices from the private sector, other jurisdictions, and consultations with government departments. This Guideline supports the Directive on Internal Support Services and will also support organizations in pursuing consolidation and greater efficiencies in the delivery of services. It is one of a series of guidelines to support client-centred service and service excellence, and forms part of TBS' suite of The Guideline is the result of extended consultation with departments and agencies, and is part of the Treasury Board of Canada Secretariat ( TBS)'s efforts to support the development and management of service agreements. A companion document, the Guideline on Service Agreements: An Overview, provides seniorĮxecutives and managers with key concepts to consider when establishing service agreements. The Guideline on Service Agreements: Essential Elements provides advice, guidance, practical examples and templates for individuals charged with developing a service agreement or reviewing a service agreement drafted by the other party in an evolving service relationship.
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